Living the Brand - Committed to Excellence in Service - Positively Plus!

The essence of good customer service is forming a relationship with customers. Without qualified and well-trained employees committed to strong customer service your efforts to please customers will be fruitless. You need to provide customer service that exceeds your customers' expectations

Addition Elle Brand Ambassador, Josie Fasciano is spotlighting the teams who are 'dedicated to enhancing the image of plus size women' each week.

SPOTLIGHT of the WEEK: Addition Elle's CUSTOMER SERVICE DEPARTMENT

This small team handles four of the Reitman brands and three online stores.

Baring in mind that a customer who receives bad service will most like tell 10 people versus a good experience being passed on to 1 or 2 people, this department manages with efficiency and professionalism to respond to an average of over 12,000 inquiries per month within 24 hours.

They not only represent the company but also represent the customers and will always resolve issue with evenhandedness to both the customer and the company.

A quick stroll through the department and it’s easy to see that the team really enjoys what they do and when you like what you do it ceases being work. Kudos to a group of people who are relentless in their work to make our customers feel valued and delighted!